Shipping & Returns

Shipping

Orders are carefully packed to protect reborn dolls and nursery items during transit. Once your order ships, you will receive a confirmation email with tracking information when available.

• Processing times may vary depending on item availability and order volume.
• Free shipping may apply on qualifying orders as shown at checkout or on our homepage.
• Delivery times depend on your location and the carrier selected.

Order tracking

You can track your order using the order number provided in your confirmation email. Guest customers may also use our Track Order page to look up order status.

Returns

We want you to be happy with your purchase. If something isn't right, contact us within 30 days of delivery to request a return or exchange, subject to the conditions below.

• Items must be unused, in original condition, and returned in original packaging when possible.
• Custom or personalized items may not be eligible for return unless damaged or defective.
• Return shipping costs may apply unless the return is due to our error or a defective item.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and photos of the issue. We will work with you to resolve it quickly.